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John Worthington

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Following up on my previous post, Layer Models are Alive and Well, this article dives deeper into event management and monitoring. The purpose of event management and monitoring is to make sense of events, and while this may require some analytics and intelligence, the goal is an actionable alert — a meaningful notification that enables the right person to take the right control action. So, we may leverage predictive analytics as a form of artificial intelligence to achieve this goal, and we might even need to perform further analytics in order to get the information required to make a good decision. This right-to-left flow provides us with the knowledge and wisdom to make effective decisions, which is the basis for effective automation. We must also leverage this knowledge to make sense of events, which is a left-right flow as illustrated below. In this case, effect... (more)

Universal vs Unified Monitoring: What’s the Difference?

The difference between Universal Monitoring and Unified Monitoring is worth understanding; these words sound so similar that they might be used interchangeably, but they are not the same. Universal Monitoring eG Innovations introduced Universal Monitoring with a universal agent over 15 years ago. The operative word here is, of course, universal. Not only does the agent provide a single license regardless of what data is being collected, but it is truly universal in that it doesn’t really care what data it’s collecting. It will collect ANY data it’s asked to collect. For example, ... (more)

Do Developers Really Want Invisible Infrastructure?

There are so many complexities associated with infrastructure – most developers can’t know them all, and sometimes it seems like they don’t want to know. But the truth is that a well-performing application makes it appear as if the infrastructure is invisible, and of course programmers have always wanted to divorce their efforts from any underlying complexity. So, I guess it’s easy to understand why application developers might be receptive to the concept of ‘invisible infrastructure’, as suggested by Nutanix (an eG Innovations Technology Partner). Converged infrastructure clear... (more)

Performance Monitoring: Insurance for Your IT Infrastructure

The Real Cost of Downtime Exceeds Predictions There have been a multitude of articles, blog posts and industry surveys emphasizing the increasing costs of slowtime and downtime as businesses increasingly become reliant on IT services. The British Airways (BA) service disruption just over a week ago for over 12 hours confirms that the concern is much more reality than hype. Consider the impact of this outage on the airlines’ operations. Not only did BA cancel all of its flight operations for 12+ hours due to an IT glitch, it needed to re-route tens of thousands of passengers, incur... (more)

Time for Real User Monitoring (RUM) to Ante Up

I started to write this post about Real User Monitoring (RUM), and of course quickly found out just how many vendors are also blogging about this. Clearly managing the end user experience has reached a fever pitch. So what makes eG Innovations different? Today’s digital business processes are web-based and managing the actual quality of the digital experience has driven Real User Monitoring (RUM) to a mission-critical status. RUM allows operators to test the actual service quality delivered, in both development and production environments. Back in 2001 eG Innovations announced a ... (more)